TERMS AND CONDITIONS

USE OF GANASS HOTEL PRE-BOOKING AND ONLINE BOOKING SERVICES

Our online pre-booking services are for information purposes only, and the sole purpose of these services is to provide users with the possibility of checking the availability of a room in Ganass Hotel. THE USER WILL RECEIVE AN EMAIL WITHIN 24 HRS, CONFIRMING IF THEIR BOOKING HAS BEEN PROCESSED, AND WILL CONSEQUENTLY ONLY BECOME BINDING ONCE Ganass Hotel HAS ACCEPTED THE RESERVATION BY MEANS OF EMAIL CONFIRMATION AND SUBSEQUENT PAYMENT BY THE USER. The user must verify the booking confirmation and notify Ganass Hotel of any error immediately in writing.

Online Booking Services

The purpose of our Online Booking services is for the reservation of a room/s in any Ganass hotel. THE USE OF THESE SERVICES IMPLIES FULL AND UNCONDITIONAL ACCEPTANCE AND VALIDITY OF EACH AND ALL THE GENERAL TERMS AND/OR CONDITIONS – WHICH ARE DEEMED TO BE AUTOMATICALLY INCORPORATED INTO THE CONTRACT CONCLUDED WITH GANASS HOTEL, WITHOUT THE NEED FOR YOUR WRITTEN TRANSCRIPTION IN THE SAME – INCLUDED IN THE VERSION OF THESE GENERAL TERMS AND/OR CONDITIONS.

  • Procurement procedure: When using the service, the user will receive an email confirmation in which is included the confirmation that their purchase order is in the process of being confirmed. If you are a customer, once the corresponding debit for your reservation has been made, you will receive an email confirming this; this email serves as proof of your booking. The name on the credit card used to book has to correspond to the guest staying at the property. The credit card used to book will be requested on arrival to verify that the details given are correct. The credit card holder must be present at this time.
  • Guarantee: The booking is confirmed and guaranteed overnight with a credit card. In the event of a no-show without prior notice, the first night will be charged (including VAT and taxes).
  • Termination of the contract or cancellation of the booking: The credit card is solely a means of guarantee. Cancellation of the booking by the user will not incur any charges for advance cancellation, provided that this is done prior to the specified deadline in each country (local time at the hotel) on the day of arrival. Once this threshold has passed, Ganass Hotel will make a cancellation charge as compensation, which will amount to the cost of the first night (including VAT and taxes).
  • Policy on Minors: Minors under the age of 18 staying in the Hotel must be accompanied by their parents, teachers or other duly authorized adults. Hotel staff may require relevant documentation identifying adults as parents/teachers of authorized persons.
  • Prices per room and night: Prices are valid only in writing and for the period specified. Ganass Hotel reserves the right to modify these prices without prior notice where there are justifiable reasons.

 

  1. Prices relating to the booking will be indicated during the booking process. VAT is applicable on these prices without prejudice to local taxes also being applied in accordance with existing local regulations in each country. These local taxes must be paid directly in the hotel.
  2. Prices shown at the time of booking include VAT (or equivalent tax) according to the applicable rate at the time.
  3. In the event that the applicable rate changes between the date of the booking and the date of services being provided, creating a disparity, in accordance with the applicable regulations, the applicable price shall be that which corresponds to the time of delivery of services or to the accrual of the tax, even where this will incur an increase to the final price indicated to the client during the booking process.

The user undertakes to use the services in accordance with the Law, moral standards, good customs and public order, as well as that which is stipulated in these General Terms and/or Conditions of procurement. Consequently, the user is obliged not to use the services for illicit purposes or effects and/or contrary to what is set out in these General Terms and/or Conditions of procurement, detrimental to the rights and interests of third parties or which could, in any way, damage the services, Ganass Hotel and/or its image.

Ganass Hotel shall, for increased agility and for the benefit of its users, be able to unilaterally modify at any time and without prior notice the services provided, or the operational or technical Conditions, or the conditions of use of the services. In the same way, the users, in order to improve the service and establish optimum levels of quality – Ganass Hotel’s ultimate objective – can make suggestions for changes that they consider to be useful by contacting those responsible for the page via the following email address: info@ganasshotel.com.

 

WHAT IS THE JUSTIFICATION FOR PROCESSING USERS’ DATA?

 

The justification for processing your personal data will be the performance of the contract between the parties. For sending commercial communications, it will be members’ consent.

Consents obtained for the aforementioned purposes are separate and the user may revoke only one without affecting the others.

To revoke this consent, the User may contact GANASS HOTEL by the following methods: info@ganasshotel.com

 

WITH WHICH RECIPIENTS WILL USER DATA BE SHARED?

 

User data may be disclosed to:

  • Companies belonging to or affiliated with Ganass Hotel, all within the hotel sector, which require access to your data for correct provision of the chosen services. In addition, your data will be disclosed to hotel owners, so that they are aware of the conditions of your stay .

Customer's - Most frequent question

How to pay an online room reservation ?

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How to became a VIP customer in Ganass Hotel ?

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Which currency do we accept in our structure ?

We accept local currencies and foreign currencies

How can I give my clothes for speed laundry service ?

You can contact the front office or call laundry directly from the phone in your room.

Most frequent question - Partner

How can you become your external partner ?

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Do you have any affiliate program for children ?

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How can you get to work in your business ?

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What and where are the headquarters of your company ?

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CONTACT

Get In Touch

DATA PROTECTION

This section gives information on data processing as it relates to making reservations and pre-reservations.

 

FOR WHAT PURPOSE WILL NH HOTEL GROUP PROCESS ACCOUNT HOLDERS’ PERSONAL DATA AND FOR HOW LONG?

 

You are advised that data provided by account holders will be processed by Ganass Hotel for the following purposes:

  • Managing the reservations and/or pre-reservations requested by the user.
  • Sending confirmation or documentation for the reservation made.
  • If consent has been given, sending commercial communications on behalf of Ganass Hotel.
WHAT USER DATA WILL GANASS HOTEL PROCESS?

For correct service provision, Ganass Hotelwill process the following categories of data:

  • Identifying data: name, surname, nationality.
  • Contact details: email address, telephone number.
  • Transactional data for goods and services with GANASS HOTEL: Products and services purchased or in which you show interest.
  • Stay preferences.
  • Economic, financial and insurance data.
  • Other data: data provided by the data subjects in open fields.

The data requested from the Member are mandatory for correct service provision and, not providing them will mean the services cannot be provided. When the data requested is not mandatory, this will be noted on the form.
If the user provides data on third parties, they declare that they have their consent and commit to providing them with the information in the Privacy Policy, thereby exempting GANASS HOTEL of any liability in this regard. However, GANASS HOTEL may make periodic checks to confirm this, using appropriate due diligence, in accordance with data protection regulations.

 

 

 

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